Privacy policy

Last updated: February 2026

At COOLMi Towel (“COOLMi”, “we”, “us”, “our”), protecting your personal information is important to us. We handle personal information in accordance with the Privacy Act 1988 (Cth) (Australia) and applicable New Zealand privacy laws.

We recommend you read this policy carefully. If you have any questions, please contact us at hello@coolmitowel.com.au.

COLLECTION OF PERSONAL INFORMATION
We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third-party providers)
  • Purchase history
  • IP address and browsing data

We collect this information when you:

  • Place an order
  • Subscribe to marketing
  • Contact us
  • Browse or interact with our website

HOW WE USE YOUR INFORMATION
We use your personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Send order confirmations and delivery updates
  • Send marketing communications (if you opt in)
  • Improve our website and customer experience
  • Prevent fraud and maintain security
  • Comply with legal obligations

We do not sell your personal information.

We may share your information with trusted third-party providers including:

  • Shopify (our ecommerce platform)
  • Payment gateways
  • Shipping and fulfilment providers
  • Marketing platforms
  • Analytics services

These providers only receive information necessary to perform their services.

TARGETED ADVERTISING
When you visit our website, third-party service providers may place cookies or tracking technologies on your browser for targeted advertising purposes.

We may use tools such as:

  • Meta Pixel (Facebook & Instagram)
  • Google Ads tracking
  • Shopify marketing integrations

These tools help us:

  • Understand customer behaviour
  • Deliver relevant advertisements
  • Measure campaign effectiveness

We may collect your IP address for analytics and website performance monitoring. IP addresses are used in aggregated form and are not used by us to personally identify you.

COOKIES
Our website uses cookies and similar technologies to:

  • Enable site functionality
  • Analyse traffic and performance
  • Deliver personalised advertising
  • Send abandoned cart reminders

You can adjust cookie settings through your browser. Please note that disabling certain cookies may affect website functionality.

MARKETING COMMUNICATIONS
If you subscribe or make a purchase, you may receive marketing emails or SMS messages from us.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Replying STOP to SMS messages

Message frequency may vary. Standard message and data rates may apply.

OVERSEAS DISCLOSURE
As we use Shopify and other third-party service providers, your personal information may be stored or processed outside Australia or New Zealand.

We take reasonable steps to ensure these providers handle your information securely and in accordance with applicable privacy laws.

DATA SECURITY
We use SSL encryption and industry-standard security measures to protect your personal information. Payment details are processed securely via accredited third-party providers.

While we take reasonable precautions, no method of transmission over the internet is completely secure.

ACCESS, CORRECTION & COMPLAINTS
You may request access to, correction of, or deletion of your personal information by contacting  hello@coolmitowel.com.au

If you believe we have breached applicable privacy laws, please contact us in writing and we will investigate your complaint. If you are not satisfied with our response, you may contact:

  • Office of the Australian Information Commissioner (OAIC)
  • Office of the New Zealand Privacy Commissioner

CHANGES
We may update this Privacy Policy from time to time. The latest version will always be available on our website.