SHIPPING & RETURNS
We currently ship to Australia & New Zealand
We aim to get your order processed and dispatched within one business day.
Orders placed before 12pm AEST should be processed the same day.
Australia
Standard Delivery: 3 - 6 working days
$5 shipping on orders under $24.95
$10 shipping on orders over $25
$15 express shipping (1-4 days)
FREE on orders over $120
New Zealand
Standard Delivery: 6 - 15 working days
$15 shipping on orders all orders
Returns
At COOLMi, we believe in treating our customers the way we’d like to be treated — with fairness, transparency and care.
If you’re not completely happy with your purchase, we’re here to help.
You may request to return your item/s within 30 days of purchase.
To start a return, please review our conditions below. If your return meets these conditions, complete our Returns Form and our team will provide you with instructions relevant to your country of order.
Once your return has been received and inspected, we’ll process your refund to the original payment method.
Return Conditions
To be eligible for a return:
- Items must be unused, unwashed and in original condition
- Items must be returned in original packaging
- Proof of purchase is required
At this time, we’re unable to offer free return shipping for:
- Change of mind
- Incorrect size, colour or product selection
We encourage customers to choose carefully before purchasing.
Faulty or Incorrect Item
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible via the Returns Form so we can arrange a replacement or refund.